DELIVERY

When Will My Order Arrive?

• Seasonal Products: Your orders are shipped within 1–2 business days after the payment is completed.
• Campaign Periods: Due to high demand during campaign periods, delivery times may be delayed.

Important Notes:

• No shipments are made on Saturdays, Sundays, and public holidays.
• Once your order is shipped, your tracking number will be sent to you via email or SMS. You can track your shipment using this number.
• Delivery times may vary if the recipient is not available at the address or if the address information is incomplete or incorrect.

Extraordinary Situations That May Affect Delivery Time:

Events such as strikes, natural disasters, uprisings, wars, fires, or civil disturbances may affect delivery times.

My Order Could Not Be Delivered, How Can I Receive It?

We do not offer multiple courier options. Shipments are made exclusively via MNG Cargo based on your city and district information. If no one is available at the delivery address, MNG Cargo does not make a second delivery attempt after the first attempt.

You may pick up your shipment from the relevant MNG Cargo branch within 3 business days. If the shipment is not collected, it will be returned to us as "undelivered."