Article – 1
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of the Application of Distance Contracts, regarding the sale and delivery of the product whose qualities and sales price are stated below, which the seller sells to the buyer.
Article – 2
SELLER INFORMATION
SENNA DİZAYN SAN VE TİC A.Ş
Article – 3
BUYER INFORMATION
All members: All buyers who become members of the e-commerce store of SENNA DİZAYN SAN VE TİC A.Ş at www.sennadesign.com and make purchases there. (Hereinafter referred to as the buyer or the customer).
Article – 4
SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION:
Type, Quantity, Brand/Model, Color, Number, Sales Price and Payment Method of the Goods/Product or Service are as stated on the website, and these commitments may change without prior notice to the buyer.
Article – 5
GENERAL PROVISIONS
5.1 – The BUYER declares that they have read and been informed of all preliminary information regarding the basic characteristics of the product subject to the contract specified in Article 4, its sales price and payment method, and the delivery conditions, and that they have given the required confirmation electronically.
5.2 – Provided that the legal period of 30 days is not exceeded, the product subject to the contract shall be delivered to the buyer or to the person or organization indicated at the address specified by the buyer within the period stated in the preliminary information, depending on the distance of the buyer’s place of residence.
5.3 – If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if such person or organization refuses to accept the delivery.
5.4 – The SELLER is responsible for delivering the product subject to the contract in a sound and complete condition, in accordance with the qualifications specified in the order, and together with warranty certificates and user manuals, if any.
5.5 – For the delivery of the product subject to the contract, this Agreement must be approved electronically and the sales price must be paid by the buyer using the preferred payment method. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER shall be deemed released from the obligation to deliver the product.
5.6 – In the event that, after delivery of the product, the buyer’s credit card is used unlawfully or in violation of the law by unauthorized persons, for reasons not arising from the buyer’s fault, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to send the product, which has been delivered to themselves or to the person/organization indicated in the sales contract, back to the SELLER within 3 business days. In such a case, the shipping costs belong to the buyer.
5.7 – If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the SELLER is obliged to inform the buyer of the situation. In this case, the buyer may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with an equivalent (if any), and/or postponement of the delivery period until the obstructing circumstances are removed. If the buyer cancels the order, the SELLER shall initiate the process with the relevant bank to cancel the buyer’s credit card slip and refund the related amount to the buyer’s account within 7 days, and shall notify the buyer of the transaction by e-mail. In such a case, the SELLER cannot be held responsible for any delays caused by the relevant bank.
5.8 – In cases where the products delivered to the BUYER and/or the person/organizations to whom the buyer has requested delivery are defective or faulty, the relevant product(s) shall be sent to the SELLER within 7 days from the date of receipt by the buyer, so that the necessary repair or replacement can be carried out under the warranty conditions, and the shipping costs shall be borne by the SELLER. If the 7-day period expires, the BUYER must take the product they have received to the relevant authorized service center.
5.9 – This Agreement enters into force after being electronically approved by the buyer (after the membership is completed) and delivered to the address Yeni Mah. Temel Sok Maden Apt. No:31/1 Tepeüstü / Küçükçekmece – Istanbul.
Article – 6
RIGHT OF WITHDRAWAL:
The buyer has the right of withdrawal within seven (7) days from the delivery of the product subject to the contract to themselves or to the person/organization at the address they indicated. To exercise the right of withdrawal, it is necessary to notify the SELLER by fax or e-mail within this period, and the product must not have been used and its packaging must be undamaged in accordance with the provisions of Article 7. In case this right is exercised, it is mandatory to return the original sales invoice and a copy of the cargo delivery receipt indicating that the product delivered to the third party or the buyer has been sent back to the SELLER. Following the receipt of these documents, the SELLER shall initiate the necessary procedures with the relevant bank to refund the product price to the BUYER’s credit card account within 7 days. The SELLER cannot be held responsible for delays arising from the bank regarding the refund of the product price. If the original sales invoice is not sent, value added tax and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the exercise of the right of withdrawal belongs to the BUYER. In addition, the right of withdrawal cannot be exercised for products that are not suitable for return due to their nature, single-use products, copyable software and programs, products that are perishable or whose expiration date may pass. For all kinds of software and programs, DVDs, VCDs, CDs and cassettes, computer and stationery consumables (toner, cartridge, ribbon, etc.) and all kinds of cosmetic products, the right of withdrawal can only be exercised if the product’s packaging has not been opened, damaged or used.